Privacy Policy
Last Updated: November 3, 2026
Saga-falcon is committed to protecting the privacy and security of personal information collected through our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles under the Privacy Act 1988 and applicable international data protection regulations.
1. Information We Collect
We collect information that you voluntarily provide when using our website or engaging our services:
- Personal Identification Information: Name, email address, postal address, and other contact details
- Research Inquiry Information: Details about your research interests, family history information, project requirements, and related communications
- Technical Information: IP address, browser type, device information, and website usage patterns collected through cookies and similar technologies
- Payment Information: Billing details necessary for processing service payments (processed through secure third-party payment processors)
2. How We Use Your Information
We use collected information for the following purposes:
- Providing research services and responding to inquiries
- Communicating about projects, services, and relevant updates
- Processing payments and maintaining transaction records
- Improving website functionality and user experience
- Complying with legal obligations and protecting our rights
- Analyzing service usage to enhance our offerings
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- Service Providers: Third-party vendors who assist with website hosting, payment processing, and research activities, bound by confidentiality obligations
- Legal Requirements: When required by law, court order, or government authority
- Research Partners: With your explicit consent, information may be shared with archives, libraries, or community organizations relevant to your research project
- Business Transfers: In connection with any merger, acquisition, or sale of assets, with notification provided to affected users
4. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Research project data is typically retained for seven years following project completion, consistent with archival and legal requirements.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Objection: Object to processing of your information for certain purposes
- Data Portability: Request transfer of your information to another service provider
- Withdraw Consent: Withdraw consent for processing where consent was the basis for collection
To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality. For detailed information, see our Cookies Policy.
8. Third-Party Links
Our website may contain links to external sites not operated by Saga-falcon. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
10. International Data Transfers
While our primary operations are based in Australia, some service providers may be located in other countries. When information is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of our services following changes constitutes acceptance of the updated policy.
12. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:
Saga-falcon
Level 14, Heritage Tower
287 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]
13. Complaints
If you believe we have not handled your personal information in accordance with this policy or applicable privacy laws, you may lodge a complaint with us. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).